The Best Practices Conference is Now Called Technology Services World

This Conferences Featured the Following Industry Thought Leaders:

Eric Chester, Founder & President, Generation Why	Denise Rundle, General Manager, Global Consumer Support, Microsoft	Andreas Graesser, Vice President, Active Global Support, SAP America	Mary Cay Kosten, Senior Vice President, Global Customer Services, Sun Microsystems	John Ragsdale, VP Research, SSPA	Stephen Smith, Executive Director, SSPA

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The conference theme was Essential Elements of Support and it addressed the core fundamentals that, when executed well, take you from break-fix to breakthrough support.Over 70 unique sessions were held.